Learn All You Need to Know about

Discover the definitive guide to mastering B2B SaaS client management in 'The Enterprise Customer Success Bible'. Spanning 342 insightful pages, this hands-on, case-based handbook serves as an immersive training program. Dive into a comprehensive exploration of key customer success concepts, from A like Adoption to R like Retention. Engage with practical exercises and become adept in all aspects of customer success – your essential journey to expertise starts here.

Buy via Amazon US

Buy VIA AMAZON DE

Pages full of Customer Success Knowledge

Individual and Group Exercises to Improve your Understanding

Hands-On Cases - some Easy and Short, some Complex and In Depth

+

Tips, Tricks and Practical Insights for You to directly Apply to your Day-to-Day

Learn About the Book Chapters

Choose a Playbook to Grow Your Retention & Revenue

Choose an affordable plan that's packed with the best features to drive customer adoption, retention and revenue growth.

Team Building Playbook

€ 2500

Build and Grow the Team and choose how to manage your clients

Team & Client Base Analysis Session
Recommendation for the Team Structure & Set Up
Review & Upgrade of the Hiring Process
Extra: Hiring Services

Let's Get Started

Learn All You Need to Know about

+

Learn About the Book Chapters

Introduction

Case 1: Customer Success Model II

Case 2: Customer Success Model IV

Case 3: Your Book of Business

Case 4: Increase Adoption

Collaborative Customer Management

Everyday Life as a Customer Success Manager

The Customer Success Hiring Process

Conclusion and Additional Topics

Choose a Playbook to Grow Your Retention & Revenue

I look forward to your inquiry!